Nutzungsbedingungen
Effective date 09/09/2025
Last updated date 28/01/2026
These Terms and Conditions (“Terms”) form a legally binding agreement between you, the individual end user (“User”, “Customer”, “you”), and STELLAR CARE SERVICES LTD (Company number 13656611, legal address: Dept 6400a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP hereinafter referred as “COMPANY”, “we”, “us”, “our”, regarding your access to and use of the website cliniquemode.com (the “Website”) and the services, features, and content made available through it (collectively, the “Services”). Please read these Terms carefully before using the Website. By accessing or using any part of the Website, or by purchasing any Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using the Website immediately.
1. Definitions and Interpretation
1.1. Website means the online resource operated by COMPANY at cliniquemode.com , which provides AI-assisted cosmetic analysis, product compatibility checks, personalised skincare routine generation, educational content (“Beauty Guide”), and related utilities.
1.2. Services means any informational, analytical, or consulting outputs provided via the Website, including reports, assessments, recommendations, routines, and other digital deliverables.
1.3. Order means a request placed by a User through the Website to receive specified Services, followed by successful payment.
1.4. Deliverables means any digital output generated by the Website or by COMPANY in response to an Order (e.g., AI-generated analysis, PDF reports, compatibility charts, and more).
1.5. Content means all materials accessible on the Website, including texts, graphics, logos, UI elements, software, databases, AI models, algorithms, documentation, and educational articles.
1.6. AI Analysis means automated evaluation, ranking, or recommendation regarding cosmetic products or ingredients performed by COMPANY’s proprietary models, rules, prompts, datasets.
1.7. Personal Data means any information relating to an identified or identifiable natural person processed by COMPANY, as described in our Privacy Policy.
1.8. Business Day means Monday through Friday, excluding public holidays in the United Kingdom.
1.9. Including means “including, without limitation”. Headings are for convenience only and shall not affect interpretation.
1.10. Wallet Balance or “Balance” means a personal credit balance maintained for you on the Website, which you can load in advance using supported payment methods and from which the price of Services ordered by you is deducted. The Balance functions solely as an internal stored-value feature and is not treated as a bank account or payment instrument; unless we are required by mandatory law to do otherwise, funds on the Balance are personal to you, non-transferable and cannot be paid out in cash.
2. Eligibility and Age Restriction
2.1. The Website and Services are intended for individuals 18 years of age or older. By using the Website, you represent and warrant that you are at least 18 and have the legal capacity to enter into a binding contract.
2.2. If we reasonably believe you are under 18, or otherwise ineligible, we may suspend or terminate your access without notice.
2.3. Absolute Exclusions: Pregnancy, Breastfeeding, Children
Under no circumstances does the Company provide, and expressly disclaims the provision of, any advice, guidance, analysis, recommendations, routines, assessments, or other Deliverables for use by, or in relation to, individuals who are pregnant, attempting to conceive, breastfeeding, or for infants, children, or minors under the age of 18. The Website and Services are not designed, intended, tested, validated, or suitable for such use.
Use of the Website, Services, or any Deliverables in connection with pregnancy, breastfeeding, fertility, infants, children, or minors is strictly prohibited. The User must not input data relating to such individuals, must not rely on any Deliverables for such purposes, and must not apply, adapt, or extrapolate any information obtained from the Website to such circumstances.
Any use of the Website, Services, or Deliverables in violation of this prohibition is unauthorised, expressly excluded from the scope of these Terms, and undertaken entirely at the User’s sole risk. To the fullest extent permitted by the laws of England and Wales, the Company shall have no responsibility or liability whatsoever for any consequences, damages, losses, injuries, health effects, or outcomes arising directly or indirectly from such prohibited use, whether foreseeable or not.
The User acknowledges and agrees that no Deliverable, output, or Content provided by the Company has been evaluated for safety, accuracy, suitability, or compliance with any medical, clinical, paediatric, obstetric, or maternal standards, and that the Company makes no representations or warranties of any kind in this regard. This exclusion applies irrespective of whether the User has disclosed or failed to disclose pregnancy, breastfeeding status, age, or related circumstances.
This clause constitutes a fundamental condition of access to and use of the Website and Services and shall survive termination or expiry of these Terms.
3. Nature of the Services; No Medical Advice
3.1. The Services are informational and educational in nature. We are not a medical, dermatological, or pharmaceutical service. Nothing on the Website constitutes diagnosis, prescription, or clinical advice. COMPANY is not a medical, dermatological, pharmaceutical, or other healthcare provider. Nothing contained on the Website or in the Deliverables constitutes, or shall be construed as, medical, dermatological, pharmaceutical, diagnostic, therapeutic, or clinical advice, prescription, or treatment.
3.2. The Website uses artificial intelligence to analyse product names and/or ingredient lists. AI is not an exact science: outputs may vary, may be incomplete, may change over time as models and data evolve, and may differ from opinions of licensed professionals.
3.3. The Deliverables are guidance only. You remain solely responsible for any decisions about product purchase or use, layering, frequency, patch testing, and routine changes. Always consider consulting a dermatologist or certified cosmetologist before using or combining products, especially if you have sensitivities, allergies, diagnosed conditions, are pregnant or breastfeeding, or are using prescription treatments.
3.4. We do not guarantee that any product is safe, suitable, or effective for you. Product outcomes depend on individual skin, application, interactions, storage, and manufacturing variables beyond our control.
3.5. COMPANY does not undertake to maintain or update ingredient information or product data on a continuous basis. Any reliance on historical or third-party data is at the User’s own risk.
4. Website Features
4.1. Product Analysis. You may input a product name and/or ingredient list to receive an AI-generated assessment (e.g., ingredient overview, risk flags, suitability for certain skin types, usage tips).
4.2. Compatibility Checker. You may compare multiple products to assess potential conflicts, redundancy, or undesirable combinations.
4.3. Routine Builder. Based on inputs you provide (preferences, sensitivities, goals), the Website may generate morning/evening routines and product sequencing, with optional alternates.
4.4. Beauty Guide. Educational articles, guides, FAQs, and other content curated to help you understand skincare fundamentals and best practices.
4.5. We may add, modify, or remove features at any time to improve quality, safety, compliance, or performance.
5. Account; Security (if applicable)
5.1. You may be able to use parts of the Website without creating an account. Certain features may require registration. If you create an account, you must provide accurate information and keep it updated.
5.2. You are responsible for safeguarding your credentials and for all activities under your account. Notify us promptly at info@cliniquemode.com if you suspect unauthorized access.
5.3. We may restrict, suspend, or terminate accounts to protect the Website, other users, or our legitimate interests.
6. Orders, Prices and Payment
6.1. Services are provided on a one-off, pay-per-service basis with no subscriptions or long-term commitments. A User may pay for Services either (a) by making a direct payment at the point of placing an Order using the payment methods and bank cards made available on the Website, or (b) by using a personal Wallet Balance maintained on the Website.
6.2. The Wallet Balance is an internal stored-value, prepaid feature which a User may choose to fund in advance and from which the price of Services may be deducted. The Wallet Balance is not a bank account, does not constitute electronic money, a payment instrument, or safeguarded funds within the meaning of the laws of England and Wales, carries no interest, and operates solely as an internal accounting mechanism to facilitate payment for Services offered on the Website. Any amounts added to the Wallet Balance constitute advance payment for future Services. Funds credited to the Balance are personal to the User, non-transferable, and may be used exclusively by that User to pay for Services on the Website.
6.3. Prices
All prices are subject to change from time to time. The price applicable to a specific Order is the price displayed at the time the Order is confirmed, whether by successful direct payment or by deduction from the Balance.
6.3. Balance Top-Up and Deduction; Payment Processing
Where the User elects to use the Balance, the Balance may be topped up using the payment methods and bank cards offered on the Website. Top-up payments and direct payments are processed by third-party payment providers and the Company does not store full card details. Where an Order is paid via the Balance, the cost of the selected Service is deducted from the Balance upon Order confirmation.
6.4. Taxes and Fees
Unless expressly stated otherwise, prices may be exclusive of value added tax (VAT) or other applicable taxes. The User is responsible for any applicable taxes, currency conversion costs, and any bank or payment processor fees.
6.5. Order Acceptance; Declines and Cancellations
An Order is deemed accepted once payment has been successfully processed, as evidenced by a confirmation screen and/or a confirmation email, whether the User pays directly or via deduction from the Balance. The Company reserves the right to decline or cancel any Order (for example, in cases of suspected fraud, legal or regulatory requirements, or technical error). If an Order is declined or cancelled before the relevant Deliverables are supplied, any amounts paid for undelivered Services will, where paid via the Balance, be re-credited to the User’s Balance, or where paid directly, be handled in accordance with the Company’s separate refund policy and any mandatory applicable law.
6.6. Delivery
Deliverables are supplied electronically, such as by download link or email. No physical shipment is provided.
6.7. Refunds; Digital Content
Refunds (including any rules applicable to direct payments and/or the Wallet Balance) are governed by a separate refund policy, subject always to any non-excludable rights under mandatory consumer law. Where Deliverables constitute digital content supplied immediately upon Order confirmation, the User acknowledges that the supply may begin immediately and that, where permitted by law, this may affect any statutory right of withdrawal in respect of such digital content.
7. Your Responsibilities
7.1. Accurate inputs. You are solely responsible for the accuracy of product names, ingredient lists, and other data you provide. Inaccurate or incomplete inputs can degrade the quality of Deliverables.
7.2. Safe use. You must evaluate product suitability, patch test as appropriate, and seek professional advice when necessary. You assume all risks associated with your skincare choices.
7.3. Lawful use. You agree not to misuse the Website, interfere with security, reverse-engineer code or models, circumvent technical protections, perform automated scraping, or deploy malware, bots, or unsupported automation.
7.4. No resale. Deliverables are licensed for personal, non-commercial use. You will not resell, publish, redistribute, or commercially exploit Deliverables or any portion of the Content without our prior written consent.
8. Prohibited Conduct
8.1. You must not:
(a) access or attempt to access non-public areas, code, models, datasets, or infrastructure;
(b) perform load testing, denial-of-service, or exploit vulnerabilities;
(c) copy, frame, or mirror the Website or any part thereof;
(d) scrape ingredient databases or extract product catalogues in bulk;
(e) use the Website for competitive intelligence, model training, or benchmark publication without permission;
(f) impersonate others or misrepresent your affiliation;
(g) violate applicable laws, sanctions, or export control rules.
9. Intellectual Property; Licence
9.1. Ownership. The Website, Services, and all Content (including AI models, prompts, ranking logic, databases, articles, graphics, and design) are owned by COMPANY or its licensors and are protected by intellectual property laws worldwide.
9.2. User licence. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access the Website and to download/retain Deliverables solely for your personal, non-commercial use.
9.3. Restrictions. Except as expressly permitted, you must not copy, modify, translate, create derivative works from, publish, display, distribute, or otherwise exploit the Content or Deliverables.
9.4. Third-party rights. Trademarks, brand names, and product names mentioned on the Website are property of their respective owners and are used for identification purposes only.
10. Changes; Beta Features
10.1. We may change or discontinue any feature, content, or specification of the Services at any time, including to improve accuracy, performance, or safety.
10.2. We may offer “beta”, “preview”, or experimental features. Such features are provided as-is, may be unstable, and may be withdrawn without notice. Your use of beta features is at your sole risk.
11. Availability; Maintenance; Support
11.1. We aim to keep the Website available on a reasonable-efforts basis but provide no uptime guarantee. The Website may be unavailable due to maintenance, upgrades, outages, or events beyond our control.
11.2. We may schedule maintenance windows and, where practicable, provide notice on the Website.
11.3. Support is available by email at info@cliniquemode.com. We will use reasonable efforts to respond but do not guarantee resolution times.
12. Third-Party Services and Links
12.1. The Website may integrate or link to third-party content or services (e.g., payment processors, analytics, etc.). We are not responsible for third-party websites, terms, or privacy policies.
12.2. Your use of third-party services is at your own risk and may be subject to separate terms between you and the third party.
13. Compliance; Sanctions; Export
13.1. You represent that you are not located in, under the control of, or a national/resident of any jurisdiction subject to comprehensive sanctions and that you are not a denied or restricted party under applicable trade laws.
13.2. You agree to comply with all applicable laws, including sanctions, anti-corruption, and export control regulations, in connection with your use of the Website.
14. Data Protection; Privacy
14.1. We process Personal Data in accordance with our Privacy Policy and applicable data protection law, including the GDPR where relevant. The Privacy Policy explains the categories of data we collect, purposes of processing, legal bases, retention periods, and your rights as a data subject.
14.2. You acknowledge that electronic transmission is never fully secure and that you provide Personal Data at your own risk, subject to our security measures and legal obligations.
14.3. Cookies and similar technologies may be used for functionality, analytics, security, and marketing as described in the Privacy Policy and cookie notice.
15. AI and Information Accuracy Disclaimers
15.1. The Website synthesises information from public sources, textbooks, studies, regulatory lists, and other materials. Such sources may be incomplete, outdated, or inconsistent. We do not guarantee completeness, timeliness, or accuracy.
15.2. AI-generated outputs may misinterpret ingredient names, concentrations, translations, or product variants; they may not reflect manufacturing changes, reformulations, or batch differences.
15.3. You should independently verify critical facts, particularly if you have pre-existing conditions, allergies, or are following medical treatment.
16. Consumer Information; Right of Withdrawal (Digital Content)
16.1. Where consumer law grants a right of withdrawal for distance contracts, you expressly request immediate performance and acknowledge that once digital delivery begins, your statutory withdrawal right for digital content may be lost, if permitted by law.
16.2. Nothing in these Terms affects rights that cannot be excluded under mandatory consumer law. If you are a consumer and mandatory local law gives you additional rights, those rights remain unaffected.
17. Warranties; “As Is” Provision
17.1. No warranties. To the fullest extent permitted by law, the Website, Services, Content, and Deliverables are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of accuracy, merchantability, fitness for a particular purpose, and non-infringement.
17.2. We do not warrant that the Website will be uninterrupted, secure, or error-free, or that defects will be corrected.
18. Limitation of Liability
18.1. Exclusion. To the maximum extent permitted by law, we shall not be liable for: (a) indirect, incidental, special, punitive, exemplary, or consequential damages; (b) loss of profits, revenue, goodwill, or data; (c) decisions made or actions taken based on the Deliverables; (d) adverse reactions to cosmetic products; or (e) events beyond our reasonable control.
18.2. Cap. Our aggregate liability arising out of or related to the Website or Services shall not exceed the total amount you paid to COMPANY for the specific Service giving rise to the claim.
18.3. This Section does not exclude liability that cannot be excluded under applicable law.
19. Health and Safety Disclaimer; No Liability for Physical Harm
19.1 User’s Sole Responsibility
All decisions regarding the selection, purchase, combination, frequency, application, patch testing, or discontinuation of any cosmetic, skincare, or other product are made solely and entirely at the User’s own discretion and risk. You remain solely responsible for verifying the suitability, safety, and compatibility of any product with your individual skin condition, allergies, existing medical conditions, or concurrent treatments.
19.2 No Warranty of Safety or Effectiveness
COMPANY gives no warranty, representation, or undertaking—express or implied—that any product or routine suggested, analysed, or otherwise mentioned will be safe, suitable, free from side effects, or effective for any particular person, purpose, or result.
19.3 Exclusion of Liability for Health-Related Damages
To the fullest extent permitted by the laws of England and Wales, COMPANY, its affiliates, officers, employees, contractors, licensors, and agents shall not be liable for any and all forms of injury, loss, damage, or adverse effect to health or body, whether direct, indirect, special, consequential, incidental, exemplary, or punitive, including but not limited to:
allergic reactions, irritations, burns, rashes, or other dermatological conditions;
aggravation of existing medical issues;
interactions with prescription medications or other topical or systemic treatments;
emotional distress or psychological effects related to the use or non-use of any product or routine;
any outcomes arising from reliance on or implementation of Deliverables or recommendations.
19.4 Independent Medical Consultation
COMPANY strongly recommends that you consult a qualified dermatologist, physician, or other certified professional before using or combining any cosmetic or skincare products, especially if you have known sensitivities, allergies, diagnosed conditions, are pregnant or breastfeeding, or are under prescription treatment.
19.5 Survival
This Health and Safety Disclaimer and the exclusions and limitations of liability it contains shall survive the termination or expiry of this Agreement and shall remain in full force and effect notwithstanding any other provision to the contrary.
21. Indemnity
21.1. You agree to indemnify, defend, and hold harmless COMPANY, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your misuse of the Website or Services; (c) your violation of law or third-party rights; or (d) content or data you submit.
22. Suspension and Termination
22.1. We may suspend or terminate your access to the Website or any part of the Services at any time, with or without notice, if we believe you have breached these Terms, engaged in unlawful or harmful activity, or if suspension is necessary for security, maintenance, or legal compliance.
22.2. Termination shall not affect rights and obligations that by their nature should survive (e.g., intellectual property, disclaimers, limitation of liability, indemnity, governing law).
23. Notices and Communication
23.1. We may provide notices via email, Website banners, or within your account (if applicable). You are responsible for keeping your contact details current.
23.2. Formal legal notices to COMPANY must be sent by email to info@cliniquemode.com and will be deemed received on the next Business Day following transmission.
24. Assignment and Subcontracting
24.1. You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.
24.2. We may assign our rights or obligations (in whole or part) or subcontract performance to third parties, provided this does not materially reduce your rights under these Terms.
25. Waiver; Severability
25.1. Our failure to enforce any provision shall not constitute a waiver of that provision or any other provision.
25.2. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. An invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
26. Entire Agreement; Order of Precedence
26.1. These Terms constitute the entire agreement between you and COMPANY regarding the use of the Website and supersede all prior or contemporaneous understandings.
26.2. In the event of a conflict between these Terms and information presented elsewhere on the Website, these Terms shall control.
27. Governing Law and Jurisdiction; Dispute Resolution
27.1. These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.
27.2. The parties shall first attempt to resolve disputes amicably in good faith within 30 days from written notice of the dispute.
27.3. Subject to mandatory consumer protection rules, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute.
28. Language
28.1. These Terms are drafted in English. Translations may be provided for convenience; in case of inconsistency, the English version prevails.
29. Contact
For questions, complaints, or legal notices, please contact:
Email: info@cliniquemode.com